This is at the discretion of the issuer. Issuers control what account data is sent or not sent to
the Account Updater service.
Actions that may be taken when new card number is issued due to fraudulent activity:
- Issuers can submit a closed account submission for the account with fraudulent activity and
not submit the new replacement account number to the Account Updater service.
- Issuers may then subsequently submit the new account number to the Account Updater service using reason code "New Card."
- Merchants submitting an AU query on the original account number will receive an AU message of
- When the merchant contacts the customer and obtains the new account number, the merchant should then use that account number going forward.
On average, 30% percent of card accounts incur a change to the account number, expiration date, or are closed every year.
AU record retention is a maximum of two years.
Updated over 1 year ago